Terms of service


Terms and Conditions (T&Cs) and Customer Information




I. Terms and Conditions




§ 1 Basic Provisions



  1. The following Terms and Conditions apply to contracts concluded between you and us as the provider via the website velnoir.de. Unless otherwise agreed, the inclusion of any of your own terms and conditions is hereby expressly rejected.
  2. A “consumer” within the meaning of these provisions is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity. An “entrepreneur” is any natural or legal person or legally capable partnership who, when concluding a legal transaction, acts in the exercise of their self-employed professional or commercial activity.






§ 2 Conclusion of the Contract



  1. The subject of the contract is the sale of goods.
    We sell goods in part or exclusively as a commission agent in our own name but for the account of a third party, i.e., for a third party as the owner of the goods. Regardless of this, we remain your contractual partner with all rights and obligations.
  2. By placing the respective product on our website, we submit a binding offer to conclude a contract via the online shopping cart system under the conditions stated in the product description.
  3. The contract is concluded via the online shopping cart system as follows:
    The goods intended for purchase are placed in the “shopping cart”. You can access the shopping cart via the corresponding button in the navigation bar and make changes at any time.
    After clicking the button “Checkout” or “Proceed to Order” (or similar wording) and entering your personal data as well as the payment and shipping conditions, the order details will be displayed to you as an order summary.
    If you use an instant payment system as your payment method (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Sofort), you will either be directed to the order summary page in our online shop or redirected to the website of the provider of the instant payment system.
    If you are redirected to the respective instant payment system, you will make the corresponding selection or enter your data there. Finally, the order details will be displayed to you on the website of the provider of the instant payment system or after you have been redirected back to our online shop, as an order summary.
    Before submitting the order, you have the opportunity to review and change the information in the order summary (also via the “back” function of your internet browser) or to cancel the order.
    By submitting the order via the corresponding button (“order with obligation to pay”, “buy” / “buy now”, “place paid order”, “pay” / “pay now” or similar wording), you legally declare your acceptance of the offer, thereby concluding the contract.
  4. Your requests for the preparation of an offer are non-binding. We will provide you with a binding offer in text form (e.g., by email), which you may accept within 5 days (unless a different acceptance period is stated in the respective offer).
  5. Order processing and the transmission of all information required in connection with the conclusion of the contract are carried out by email, in part automatically. You must therefore ensure that the email address you have provided to us is correct, that receipt of emails is technically ensured, and in particular that emails are not blocked by spam filters.






§ 3 Special Agreements on Offered Payment Methods



  1. Payment via “PayPal” / “PayPal Checkout”
    If you select a payment method offered via “PayPal” / “PayPal Checkout”, payment processing is carried out by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg (“PayPal”).
    The individual payment methods via PayPal are displayed under a correspondingly designated button on our website and during the online ordering process. PayPal may use other payment services for processing; where special payment terms apply, you will be informed separately.
    Further information about PayPal is available at: https://www.paypal.com/de/webapps/mpp/ua/legalhub-full
  2. Payment via “Stripe”
    If you select a payment method offered via “Stripe”, payment processing is carried out by the payment service provider Stripe Payments Europe Limited, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland (“Stripe”).
    The individual payment methods via Stripe are displayed under a correspondingly designated button on our website and during the online ordering process. Stripe may use other payment services for processing; where special payment terms apply, you will be informed separately.
    Further information about Stripe is available at: https://stripe.com/de






§ 4 Right of Retention, Retention of Title



  1. You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.
  2. The goods remain our property until the purchase price has been paid in full.






§ 5 Warranty (Statutory Liability for Defects)



  1. The statutory rights for defects apply.
  2. As a consumer, you are requested to inspect the goods immediately upon delivery for completeness, obvious defects and transport damage, and to notify us and the carrier as soon as possible of any complaints. Failure to do so has no effect on your statutory warranty rights.
  3. If a characteristic of the goods deviates from the objective requirements, such deviation shall only be deemed agreed if you were informed by us of the same before submitting your contractual declaration and the deviation was expressly and separately agreed between the contracting parties.






§ 6 Choice of Law



  1. German law shall apply. For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state of the consumer’s habitual residence (principle of favorability).
  2. The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) shall expressly not apply.






II. Customer Information




1. Identity of the Seller



The seller’s identity is provided in the imprint / legal notice (as applicable).


Alternative Dispute Resolution:

The European Commission provides a platform for online dispute resolution (ODR):

https://ec.europa.eu/consumers/odr


We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.





2. Information on the Conclusion of the Contract



The technical steps leading to the conclusion of the contract, the conclusion itself and correction options are governed by the provisions “Conclusion of the Contract” in our Terms and Conditions (Part I).





3. Contract Language, Storage of the Contract Text



  1. The contract language is German.
  2. The complete contract text is not stored by us. Before submitting the order via the online shopping cart system, the contract data can be printed using the browser’s print function or saved electronically. After receipt of the order by us, the order details, the legally required information for distance selling contracts, and the Terms and Conditions will be sent to you again by email.
  3. For offer requests outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form (e.g., by email), which you can print or save electronically.






4. Essential Characteristics of the Goods or Services



The essential characteristics of the goods and/or services can be found in the respective offer.





5. Prices and Payment Terms



  1. The prices stated in the respective offers and the shipping costs represent total prices. They include all price components including all applicable taxes.
  2. Shipping costs are not included in the purchase price. They can be accessed via a correspondingly designated button on our website or in the respective offer, are displayed separately during the ordering process, and are to be borne by you in addition, unless free shipping has been promised.
  3. If delivery is made to countries outside the European Union, additional costs may arise which are not our responsibility, such as customs duties, taxes or money transfer fees (transfer fees or exchange rate fees charged by financial institutions), which are to be borne by you.
  4. Any costs incurred for money transfer (transfer fees or exchange rate fees charged by financial institutions) shall be borne by you in cases where delivery is made to an EU Member State but payment is initiated from outside the European Union.
  5. The payment methods available to you are shown under a correspondingly designated button on our website or in the respective offer.
  6. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due immediately.






6. Delivery Conditions



  1. Delivery conditions, the delivery date, and any existing delivery restrictions can be found under a correspondingly designated button on our website or in the respective offer.
  2. If you are a consumer, it is legally regulated that the risk of accidental loss and accidental deterioration of the sold goods during shipment passes to you only upon handover of the goods to you, regardless of whether the shipment is insured or uninsured. This does not apply if you independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.






Undeliverable Shipments / Default of Acceptance



If an order is returned to us due to incorrect address details provided by the customer or failure to collect it from the relevant parcel station, the delivery shall be deemed to have been properly offered. A new delivery will only be made after payment of a re-delivery fee of EUR 7. If no response is received within 7 days after notification, the entitlement to the goods expires. In this case, a refund is excluded (§§ 293 et seq. German Civil Code (BGB)).





7. Statutory Liability for Defects



Statutory liability for defects is governed by the provisions “Warranty” in our Terms and Conditions (Part I).




These Terms and Conditions and customer information were prepared by the IT law specialists of Händlerbund and are continuously reviewed for legal compliance. Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings (cease-and-desist letters). Further information can be found at:

https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service


Last update: November 7, 2025